Do you offer any gifting options, like gift bags or special messaging?
While we don’t offer gift wrapping or special messaging via the Nex online store, all of our retailer partners — Amazon, Target, Walmart, and Best Buy — offer gifting options.
What is the return policy for holiday gifts?
This varies by retailer, but many of our partners extend their return window during the holiday season. Here’s a quick overview of each retailer’s policy:
Please visit each retailer’s website for more detailed return policy information.
If I buy multiple Playgrounds as gifts, how many Play Pass cards do I need to buy?
A single Play Pass code can be applied to 2 Playground consoles in the same household. If you are purchasing multiple Playgrounds for different families, you will need to purchase a separate Play Pass for each.
How do I gift a Play Pass to someone?
If you are gifting a Play Pass, we recommend purchasing a One-Time Play Pass card through one of our retail partners.
The auto-renewing Play Pass subscription is associated with the email address shared during purchase. While billing information can be updated, the email address cannot be changed after purchase.
