Gifting FAQ

Do you offer any gifting options, like gift bags or special messaging?

While we don’t offer gift wrapping or special messaging via the Nex online store, all of our retailer partners — Amazon, Target, Walmart, and Best Buy — offer gifting options.

What is the return policy for holiday gifts?

This varies by retailer, but many of our partners extend their return window during the holiday season. Here’s a quick overview of each retailer’s policy:

• Walmart — purchases made between October 1st and December 31st can be returned through January 31st.
• Target — purchases made between November 29th and December 31st can be returned through January 31st.
• Best Buy — purchases made between October 27th and December 30th can be returned through January 13th.
• Amazon — purchases made between November 1st and December 31st can be returned through January 31st.

Please visit each retailer’s website for more detailed return policy information.

If I buy multiple Playgrounds as gifts, how many Play Pass cards do I need to buy?

A single Play Pass code can be applied to 2 Playground consoles in the same household. If you are purchasing multiple Playgrounds for different families, you will need to purchase a separate Play Pass for each.

How do I gift a Play Pass to someone?

If you are gifting a Play Pass, we recommend purchasing a One-Time Play Pass card through one of our retail partners.

The auto-renewing Play Pass subscription is associated with the email address shared during purchase. While billing information can be updated, the email address cannot be changed after purchase.